CLIENT EXPECTATIONS

As a client of Feyen-Zylstra you can expect to be part of long-term relationship founded on the core values of Professionalism, Integrity, Responsiveness, Efficiency, and Safety.

Our employees are held to the highest standards of professionalism. They are trained on the latest technology and solutions in each of our market segments. They are expected to go beyond doing what our clients ask and to participate with the client in developing innovative solutions to their electrical, engineering, and communications needs.

We are focused on developing long-term relationships with our client base. We know that these relationships must be built on trust. We build this trust by not only doing the right things, but also by doing things right. From pricing and design to field installations and billing, Feyen-Zylstra employees act with the highest level of integrity.

Our clients can expect an immediate response to all of their pricing and service needs. We understand that our business is based on service. We also understand that in order to successfully serve our clients’ needs we must be available 24 hours a day, 7 days a week, 365 Days a year.

We look out for our clients’ financial interest by working as efficiently as possible at each given task. This involves thinking before doing, and an extensive project control system that ensures the appropriate planning has taken place.

The core value of safety is on the forefront of all of our employees’ minds, from the minute they set foot on the job to the time they go home. Each of our employees knows that if they are asked to do a task that would compromise their safety or the safety of others, they are expected and empowered to say no. The job will still get done, but we will not sacrifice the safety of our employees or our clients’ employees in order to do it.