Frequently Asked Questions
Your literature says you’re an “electrical services firm.” How is that different from an electrical contractor?
We offer the same functional capabilities of a top-tier electrical contractor, and more. But as a knowledge-based business, we use our experience and expertise to analyze the client's needs and in many cases participate in the design process. This allows us to "value engineer" considerable savings for the client. Also, our dedicated work groups allow us to offer clients a single source for electrical construction, electrical services, low voltage systems, and system engineering. Using one cross-functional team for all these disciplines ensures maximum coordination and cooperation, saves time and money, and helps to guarantee a quality project.
How far do you travel for projects?
While we are headquartered in Grand Rapids, Michigan, we are a premier provider throughout the US, and have the manpower, equipment, and track record to successfully execute projects around the country and even around the world. Many clients respect our work and attitude so much that they "take us along" when they expand or open facilities in other areas. Our work groups have been called upon to tackle complex projects in Mexico and Canada and as far away as Macedonia and Japan.
Do you handle projects only in your “focus” industries?
No. We have focused our attention on industries that have complex electrical needs, and for whom the flawless performance of electrical and other systems is critical to their businesses, customers, and community. But the same qualities that make Feyen Zylstra a good fit for those projects can help ensure the success of any project, regardless of industry. Any owner for whom quality matters is invited to contact us.
What is your safety record?
We are very proud of the safety record Feyen Zylstra has achieved. Our commitment to safety is evidenced by our OSHA recordable incident rate and our Experience Modification Ratio (EMR), both of which compare very favorably to the national standard. The standard EMR for the construction industry is 1.0, with any rating lower than that considered evidence of a superior safety program. Feyen Zylstra's most recent EMR is .53. This is not coincidence. We demonstrate our commitment to safety every day. Every new employee receives a written safety policy and thorough training. Jobsite "tool box talks" are conducted every day, and frequent site inspections by the safety officer and company executive team ensure that it is always taken seriously.
