Commitment
Our commitment doesn't change based on what project we're working on, or which Feyen Zylstra team member is doing the work. We put down in writing certain promises and policies that will guide our behavior on every project, every day.
Our workmanship will always be of the highest quality.
Our knowledge of electrical and communications systems design and installation, combined with our construction project management skills and experience, permits us to offer a quality of work few can match. And our integrity ensures that we provide nothing less.
Jobsite safety will never be compromised.
Safety is equal parts knowledge and diligence. We always strive to be both smart and careful; nothing is more important than safety.
We don’t guess. We know.
As a knowledge-based company, we pride ourselves on having the understanding and experience to make the right decisions at every stage of a project. We won't "play the percentages" or making "best case" estimates; our PreQuest service involves taking the extra time and effort to provide you with better-informed planning.
We will respond promptly to inquiries.
Knowledge doesn't always mean instant answers, and we often need to investigate a situation before finding a solution. But regardless, we respond promptly and let you know we give your questions top priority, and commit to providing a solution as quickly as possible.
We demonstrate professionalism at all times.
A cluttered, disorganized jobsite and unkempt employees are indicative of a company that is not sure what it is doing. We ensure that our jobsites and the professionals on them are neat, clean, and presentable.
The one who fields an issue or problem will take ownership of it.
If you have a question or an issue that needs attention, it won't get passed off to another person and forgotten about. Your Feyen Zylstra contact will follow through and make sure that issue gets properly resolved.
We will not speak poorly of others involved with the project—either internally or with third parties.
It is only human to have opinions, but denigrating others can affect job-site performance and atmosphere. We won't be a party to that.
We will treat everyone with respect and dignity.
This is not negotiable. It doesn't matter how we are treated. Treating people with respect and dignity may or may not ensure that they respond in kind. But it's the right thing to do.
We strive to be cooperative and personable.
While this seems obvious, it's often ignored. A good, friendly attitude makes the job more pleasant for everyone. And it's easier to do good work in that environment.
We will be on time.
Time isn't just money, it's more than that. Our timely arrival signifies that we take your project and the people involved in it seriously.
We won’t cut corners.
Whatever the short-term gain, it won't make up for the long-term risk and potential consequences. A truly knowledgeable company looks for long-term results, and doesn't take shortcuts for a quick payback. If the planning is correct—and we make sure that it is—the only right thing to do is to follow it.
Note: We have established additional guidelines specifically for our relationships with clients, construction companies, architects and engineers, and joint venture partners. We'd be happy to share them with you. Read what our customers say about our commitment.
